Services

The Customer Support Department operates through 10 Area offices and 65 service centres spread across the country.

• SUPPORT PRIOR TO DISPATCH
  • Customer site verification
  • Guidance related to site preparation
  • Product related training.

• SUPPORT AFTER DISPATCH
  • Product Installation and Commissioning
  • Training on the regular usages of the product

• WARRANTY SUPPORT
  • On-Site support for repair.
  • TAT (Turn Around Time)
    • Within City Limit 24 hrs.
    • Outside of the City Limit 48 to 96 hrs depending on the  distance from Service Center

• POST WARRANTY SUPPORT:
  • Annual Maintenance Contract ( AMC ) finalization at site.
  • Assurance of 7 yrs. Support after the model is phased out with  spares availability.
  • On-Site Support, if product remains under regular AMC.
  • Upgradation of older systems through buy-back offer

• SUPPORT SETUP
  • Computerized maintenance of Customer Records.
  • Pool of around 125 trained and experienced service engineers.
  • Co-ordination of country-wide service support network through Area Offices-Customer Support and Resident Service Engineers.
  • Active team to monitor and follow up for “AMC.”
  • Computerized Inventory Management for spares, tools & equipment.